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I help small and mid-sized business owners get a refined customer experience strategy using customer science so they can make meaningful changes to their business to make it more customer-centric, fulfilling and FUN!!!
After working in sales in retail stores, a software company a a Big 3 auto maker, and a chain of car washes, Nicole has seen a variety of customer journeys. Some were great; some could have used some improvement.
In working for her family car wash, however, she was able to take that experience to a new brand and create the customer experience from the ground up, from one location to seven, without strengthening the brand. Carriage House Car Wash actually expanded during COVID and has an enthusiastic customer base, who can't wait for more locations to open.
When it comes to customer experience, I believe small business has many advantages over their larger counterparts. As a small business owner, you are closer to each step of the customer journey and can diagnose, correct and monitor new processes. Technology can also help close the gap between you and your larger competitors affordably. And when you have a business that is aligned with your customers, it's just more profitable and fun.
You are working night and day, wearing the marketing hat, the sales hat, the bookkeeping hat, the customer service hat, the HR hat, the purchasing hat, and more . . .
"Testimonial 1 goes here - get a testimonial from someone you've worked with or helped who can share their thoughts about you, your products/services, the measurable wins/results they've gotten, or the customer experience you provide."
"Testimonial 2 goes here - get a testimonial from someone you've worked with or helped who can share their thoughts about you, your products/services, the measurable wins/results they've gotten, or the customer experience you provide."
"Testimonial 3 goes here - get a testimonial from someone you've worked with or helped who can share their thoughts about you, your products/services, the measurable wins/results they've gotten, or the customer experience you provide."
Add a description here of what the product is, WHY it is so amazing, WHY they need it, and what they'll learn/discover from it.
In this course, you will learn:
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Inside this training, you will discover:
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Inside, we'll show you:
Click The Button Click And Give Me Your Best Email Address To Get The Customer Experience Map Workbook And Get Started Auditing Your
Own Small Business Journey!